Refunds and Returns

Refunds & Returns Policy

At Naya Self Care, customer satisfaction is important to us. We take great care in preparing and packing our products and aim to make our Refunds & Returns Policy clear, fair, and transparent for both UK and international customers.
Please read this policy carefully before placing an order.

Returns Policy


If you change your mind about your purchase, you may request a return within 30 days from the date of dispatch.
To be eligible for a return:

  • Products must be unused, unopened, and in their original condition
  • Products must be returned in their original packaging
  • Returns requested after 30 days from dispatch are not eligible for a refund or exchange

We strongly recommend checking your order as soon as it arrives and before opening the product.

Non-Returnable & Non-Refundable Items


For hygiene and safety reasons, we cannot accept returns or issue refunds for:

  • Products that have been opened or used
  • Products returned without original packaging
  • Orders placed as part of giveaways, competitions, or promotional campaigns
  • Orders with an incorrect or incomplete delivery address provided by the customer

These exclusions apply to both UK and international orders.

Damaged or Defective Products


We apologise if you receive a damaged or defective item. This is rare, and we aim to resolve such issues quickly.
If your item arrives damaged or faulty:

  • Contact us as soon as possible at info@nayaselfcare.com
  • Include your order number and clear photographic evidence
  • Let us know whether you would prefer a replacement or a refund
  • Damaged or defective items must be returned in their original packaging. Items returned without packaging may not be eligible for a refund or replacement.

Delayed or Missing Items

  • Please allow up to 10 working days from the date of dispatch before contacting us.
  • Contact us at info@nayaselfcare.com with your order number.
  • We will investigate the delivery status with the courier and keep you informed.

How to Return an Item

  • Contact us at info@nayaselfcare.com to initiate your return.
  • Securely package the item in its original packaging.
  • Clearly include your order number and reason for return inside the parcel or clearly marked on the outside.
  • Send the item back using a tracked postal service.
  • Keep your proof of postage until your return has been fully processed.

Important Information

  • Return postage costs are the responsibility of the customer, unless the product is received damaged or defective.
  • Original shipping charges are non-refundable.
  • Customers are responsible for the item until it has been safely received by us.

Refund Processing

  • Returns are reviewed within 7 working days of receipt.
  • Approved refunds are issued to the original payment method.
  • Please allow up to 10 business days for the refund to appear, depending on your bank or payment provider.
  • If more than 10 business days have passed since confirmation and you have not received your refund, please contact us at info@nayaselfcare.com.

Refund Eligibility Summary


You may receive a refund if:

  • The product is unopened and unused
  • The return is requested within 30 days of dispatch
  • The return follows the process outlined in this policy

Refunds will not be issued for:

  • Opened or used products
  • Orders returned outside the eligible timeframe
  • Orders with incorrect delivery details
  • Shipping costs (original or return)

International Returns

  • International customers are subject to the same returns and refund conditions as UK customers.
  • International return shipping costs are not covered.
  • Any customs fees incurred on returns are the responsibility of the customer.
  • We strongly recommend using a tracked return service.

Contact Us


If you have any questions about refunds, returns, or eligibility, please contact us at info@nayaselfcare.com.