Terms of service

Naya Self Care Ltd  |  Last updated: June 2026  |  Governing law: England and Wales

Section 1 — About Us

This website is operated by Naya Self Care Ltd, a company incorporated in England and Wales.

Naya Self Care Ltd
Registered address: 112 Arlington Road, West Midlands, B14 4QE
Company number: 13200905
VAT number: 515 1968 84
Email: info@nayaselfcare.com
Website: www.nayaselfcare.com

Our website is powered by Shopify Inc., which enables us to provide our services to you. Any sales and purchases made through our website are made directly with Naya Self Care Ltd. Shopify is not responsible for any aspect of any transaction between you and Naya Self Care Ltd.

Section 2 — Accessing Our Website

By using our website, you confirm that you are at least 18 years of age. Our products and services are intended for adults only.

You are responsible for ensuring that all information you provide to us — including your name, delivery address, email address, and payment details — is accurate, complete, and kept up to date. We cannot be held responsible for failed or delayed deliveries or other issues arising from incorrect information provided by you.

If you create an account with us, you are solely responsible for maintaining the confidentiality of your account credentials and for all activity carried out under your account. You must notify us immediately at info@nayaselfcare.com if you become aware of any unauthorised access to or use of your account.

We reserve the right to suspend or terminate your access to our website at any time if we reasonably believe you have breached these Terms or used our website unlawfully.

Section 3 — Our Products

We have taken reasonable care to ensure that product descriptions, images, and information on our website are accurate. However, please be aware that:

• Colours and product appearance may vary slightly from how they appear on your screen, depending on your device settings and display
• Product descriptions are subject to change at any time without notice
• We reserve the right to discontinue any product or limit the quantities available for purchase at any time

For full details of our products, including ingredients and usage guidance, please refer to the product information on our website.

Section 4 — Health and Product Disclaimer

Kawa is a 100% natural herbal wellness tea and is classified as a food product. It is not a medicine, drug, or medicinal product and is not registered with the Medicines and Healthcare products Regulatory Agency (MHRA).

By purchasing Kawa, you confirm that you have read and understood this disclaimer. Nothing in our marketing materials, website content, or customer testimonials should be interpreted as a medical claim or guarantee of specific results.

Section 5 — Orders and Contract Formation

When you place an order through our website, you are making an offer to purchase. Your order is not accepted until we confirm acceptance by email. We must receive and process your payment before your order is accepted.

A binding contract between you and Naya Self Care Ltd is formed when we send you an order confirmation email. Please review your order carefully before submitting it, as we may be unable to accommodate changes or cancellations once an order has been confirmed and dispatched.

We reserve the right to decline any order at our discretion — for example if a product is out of stock, if we suspect fraudulent activity, or if there has been a pricing error. If we decline your order, we will notify you promptly and issue a full refund of any payment taken.

You confirm that your purchases are for your own personal or household use and not for commercial resale.

Section 6 — Prices, Payment, and Billing

All prices on our website are displayed in pounds sterling (£) and are inclusive of VAT where applicable.

Prices are subject to change without notice. The price charged for your order will be the price displayed on our website at the time you place your order, as confirmed in your order confirmation email.

Pricing errors:

We take reasonable care to ensure that all prices on our website are accurate. In the event of a pricing error, we will contact you as soon as possible to explain the error and give you the following options:

• Proceed with your order at the correct price
• Cancel your order for a full refund

We are under no obligation to fulfil an order placed at an incorrectly listed price.

Payment:

Payment must be made in full at the time of placing your order. We accept payment methods as displayed at checkout. By providing your payment details, you confirm that you are authorised to use the payment method provided and that the details are accurate and complete.

Payment is processed securely through Shopify's PCI-DSS compliant payment infrastructure. We do not store your full payment card details.

Promotions and discounts:

From time to time we may offer promotional pricing or discount codes. Promotions are subject to their own terms and conditions and may be withdrawn at any time. Unless expressly stated otherwise, promotions cannot be combined with other offers.

Section 7 — Subscriptions

We offer a subscription option for our Kawa 30-day wellness tea. By purchasing a subscription, you agree to the following terms:

How your subscription works:

• Your payment details will be stored securely and you will be charged automatically on each billing date for the duration of your subscription
• You will receive an email notification before each payment is taken
• Your subscription will continue on a rolling basis until you choose to cancel
• There is no minimum subscription period

Cancellation:

You may cancel your subscription at any time through your Shopify account portal or by emailing us at info@nayaselfcare.com. To avoid being charged for your next delivery, we ask that you cancel at least 48 hours before your next billing date. If your cancellation is received less than 48 hours before billing and your order has already been processed, that order will be fulfilled and delivered to you. No further charges will be taken after that point.

Failed payments:

If a payment fails on your billing date, Shopify will automatically retry the payment according to its standard retry schedule. You will be notified by email if your payment fails. If payment cannot be collected before your next scheduled dispatch date, your subscription will be paused automatically. You can reactivate your subscription by updating your payment details through your Shopify account portal.

For full details on cancellation, please see our Purchase Options Cancellation Policy.

Section 8 — Shipping and Delivery

We aim to dispatch all orders promptly in accordance with our Shipping Policy. All delivery timeframes are estimates only and are not guaranteed. We are not liable for delays caused by Royal Mail, customs processing, or circumstances outside our control.

Risk in your goods passes to you upon delivery to your specified delivery address. If your order is lost in transit or arrives damaged, please refer to our Returns and Refunds Policy for details of how we will resolve this.

For full details of our shipping options, prices, and dispatch schedule, please see our Shipping Policy.

Section 9 — Your Consumer Rights and Returns

As a consumer purchasing online from a UK business, you have statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Nothing in these Terms affects those rights.

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for any reason, provided the product is unused and in its original condition. We go beyond this legal minimum — please refer to our Returns and Refunds Policy for full details of our 30-day return window and Kawa 30-Day Satisfaction Guarantee.

Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you have the right to a repair, replacement, or refund.

For full details of how to make a return or request a refund, please see our Returns and Refunds Policy.

Section 10 — Intellectual Property

All content on our website — including but not limited to text, images, graphics, logos, product descriptions, videos, and the overall design and layout — is owned by or licensed to Naya Self Care Ltd and is protected by UK and international copyright, trademark, and other intellectual property laws.

You may access and view our website content for your own personal, non-commercial use only. You must not:

• Reproduce, copy, distribute, or modify any content from our website without our prior written consent
• Use our brand name, logo, or trademarks without our prior written permission
• Use any content from our website for commercial purposes
• Create derivative works based on our content without our prior written consent

Naya Self Care, Kawa, and associated logos and brand assets are the intellectual property of Naya Self Care Ltd. Unauthorised use may constitute an infringement of our intellectual property rights.

Section 11 — Customer Feedback and Reviews

We welcome and value feedback, reviews, and suggestions from our customers. If you submit any feedback, reviews, ideas, or other content to us — whether through our website, by email, through Loox, or through any other channel — you grant Naya Self Care Ltd a perpetual, royalty-free, worldwide licence to use, reproduce, publish, distribute, and display that content across all channels and for any lawful commercial purpose, including in our marketing and advertising materials.

By submitting feedback or a review, you confirm that:

• You own or have the right to submit the content
• The content is accurate and reflects your genuine experience
• The content does not infringe the rights of any third party
• The content does not contain anything unlawful, offensive, or misleading

We reserve the right to remove or edit any feedback or review that we reasonably consider to be unlawful, false, offensive, or in breach of these Terms, but we are under no obligation to do so.

Section 12 — Prohibited Uses

You may use our website only for lawful purposes and in accordance with these Terms. You must not use our website:

• For any unlawful or fraudulent purpose
• To transmit any unsolicited or unauthorised advertising or promotional material
• To impersonate any person or entity or misrepresent your identity or affiliation
• To upload or transmit viruses, malware, or any other harmful code
• To scrape, harvest, or extract data from our website using automated tools, bots, or scripts without our prior written consent
• To interfere with, disrupt, or circumvent the security or functionality of our website
• To infringe the intellectual property rights of Naya Self Care Ltd or any third party
• In any way that could damage, disable, or impair our website or servers
• To collect or harvest personal data about other users of our website

We reserve the right to suspend or terminate your access to our website immediately and without notice if we reasonably believe you have violated any of the above.

Section 13 — Third Party Links and Services

Our website may contain links to third party websites or services. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or terms of any third party websites. If you access any third party website through a link on our website, you do so at your own risk and we encourage you to read their terms and privacy policies before providing any personal information.

Section 14 — Disclaimer of Warranties

We make reasonable efforts to ensure that our website and the information on it are accurate, up to date, and available at all times. However, we do not guarantee that our website will always be available, uninterrupted, error-free, or free from viruses or other harmful components.

To the extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis without any representations or warranties of any kind, whether express or implied, other than those that cannot be excluded under English law.

Nothing in these Terms excludes or limits any warranty that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or any other applicable UK law.

Section 15 — Limitation of Liability

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under applicable UK law, including under the Consumer Rights Act 2015

Subject to the above, and to the fullest extent permitted by English law, Naya Self Care Ltd shall not be liable for any:

• Indirect, consequential, or special loss or damage
• Loss of profit, revenue, business, or anticipated savings
• Loss of data or corruption of data
• Loss arising from events outside our reasonable control

Our total liability to you in connection with any order or use of our website shall not exceed the total amount paid by you for the relevant order.

This limitation of liability does not affect your statutory rights as a consumer under UK law.

Section 16 — Events Outside Our Control

We will not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, strikes, industrial action, failure of postal or courier services, pandemic or epidemic, or government restrictions. In such circumstances we will notify you as soon as reasonably practicable and take reasonable steps to minimise the impact on your order.

Section 17 — Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference. By using our website, you acknowledge that you have read and understood both policies.

Section 18 — Indemnification

You agree to indemnify and hold harmless Naya Self Care Ltd, its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, and costs (including reasonable legal fees) arising out of or relating to your breach of these Terms, your violation of any applicable law, or your use of our website in a manner that causes harm to a third party.

Section 19 — Third Party Rights

These Terms are between you and Naya Self Care Ltd. No third party shall have any right to enforce any term of these Terms under the Contracts (Rights of Third Parties) Act 1999. This does not affect any right or remedy that a third party may have other than under that Act.

Section 20 — Severability

If any provision of these Terms is found by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it lawful, valid, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification or deletion of a provision shall not affect the validity and enforceability of the remaining provisions of these Terms.

Section 21 — Waiver

No failure or delay by Naya Self Care Ltd in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. A waiver of any breach of these Terms shall not be deemed a waiver of any subsequent breach.

Section 22 — Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns and Refunds Policy, and Purchase Options Cancellation Policy, constitute the entire agreement between you and Naya Self Care Ltd in relation to your use of our website and the purchase of our products. They supersede all prior agreements, representations, and understandings between us.

Section 23 — Changes to These Terms

We reserve the right to update or amend these Terms at any time. The most current version will always be available on this page. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, by notifying you by email. Your continued use of our website following any changes constitutes your acceptance of the updated Terms.

Section 24 — Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

You and Naya Self Care Ltd agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. This applies to all customers including those based outside the United Kingdom.

Section 25 — Relationship with Shopify

Our website is powered by Shopify Inc., which enables us to provide our services to you. Any purchases made through our website are made directly with Naya Self Care Ltd. Shopify is not responsible for any aspect of any transaction between you and Naya Self Care Ltd, including any loss or damage resulting from purchased products or services.